Research Interview Transcription

My clientele for interview transcription is not only based in South Africa but also in United States, United Kingdom, Canada, Australia, Germany, Brazil, The Netherlands, China, Zambia and many more.


Record session

Record your interviews using the best possible digital recording device to ensure a recording quality that allows for accurate and fluid transcription.

Keep the following in mind:

Set the recording device to record in an uncompressed file format such as “.wav” (Windows) or “.aiff” (Mac). In a quiet environment with acceptable acoustics, file formats such “.mp3” or “.wma” would also be appropriate.

Environmental noise – such as that of air-conditioners, fans, radios, TVs, passing vehicle and people traffic – can impact on how well voice input is heard and transcribed. Where possible, switch off devices and equipment that are a potential source of background noise that could impact on the quality of the recording.

Remind your interviewee to increase voice projection in noisy environments.

Place mobile phones as far as possible from the recording device to exclude or minimise interference.

In an extremely noisy environment such as a restaurant, it would be best to make use of a lapel microphone. Alternatively, place the recording device as close as possible to your interviewee.


Send audio files to Etranscript

Once you have completed the recordings, send your audio or video files to Etranscript for transcription. This can be done using one of the following methods:

Email – file sizes smaller than 20Mb can be emailed to Etranscript.

A Dropbox file request can be sent to you to facilitate the convenient and secure upload of your files.

FTP – provide details for Etranscript to access your FTP facility to download your files.


Transcription of your audio files

Your audio files will be transcribed to a Microsoft Word document using intelligent-verbatim transcription. If required, verbatim transcripts can be compiled by arrangement.
The rule of thumb with respect to transcribing interviews is that it will take approximately four hours to transcribe one hour of an interview recording. This turnaround time is based on a high quality of audio recording.


Completed document is sent to you

The transcript is then checked – this involves replaying the audio and checking for errors. Once the checking process is complete, the document will be emailed to you or transferred to you using Dropbox encrypted file transfer. The final checking and verification of the transcript is then performed by yourself, the client.

Interview Transcription Hands On Keyboard