(letters, emails, reports, manuals, etc)

The general rule is that it takes four minutes to transcribe one minute of dictation. For clients that send daily dictation work such as correspondence, statements, reports and short interviews, the work will be turned around within 12 to 24 hours, depending on the client's requirements. It is possible for international clients to take advantage of the time zone differences (we are in South Africa), whereby we will transcribe your work while you sleep and you receive your work in your email inbox the next morning.

Work received before 10 am local South African time, will be completed and returned to you before 6 pm (South African time) on the same day. Work received after 10 am will be completed and returned to you after hours on the same day. In instances where work is received after 4 pm South African time, the work will be queued for the next day, except if you require urgent turnaround. Exceptions will be made for emergency work that is required immediately.

Take advantage of international time zones

It is possible for clients based in the US, for instance, to take advantage of the time zone differences. You could record your dictations and send them to us during the course of your work day or even after close of business. We would then commence transcription at 8 am in South Africa, which would make it around midnight in the US. By the time you arrive in your office the next morning, your work is ready and waiting in your email inbox.

Ensuring a quick turnaround time

Below is a list of additional tips that will decrease turnaround time:

	The better the audio quality, the quicker the turnaround time.
	Spell out names and surnames, especially when the conventional spelling is not used e.g. spell out Carryl when not Carol.
	Spell out the names of streets, suburbs, company names etc. While these might be familiar to you, they may not be familiar to the transcriptionist.
	Pause dictation if your desk telephone or cell phone rings, especially if these are set to ring at maximum volume.
	Provide clear instructions and templates where necessary.